A Receptionist is the first point of contact for visitors, clients, and staff, responsible for creating a welcoming environment and managing front-desk operations. This role includes answering phone calls, greeting guests, handling inquiries, scheduling appointments, and performing administrative support duties.
Clear and professional verbal and written communication
Active listening to understand inquiries and provide accurate responses
Friendly, approachable attitude toward guests and clients
Ability to handle complaints or difficult situations calmly and politely
Managing multiple tasks like phone calls, scheduling, and greeting guests
Keeping the reception area and documents neat and organized
Proficiency in office software (MS Word, Excel, Outlook)
Experience with scheduling tools, email systems, and phone systems
Punctuality and ability to prioritize tasks effectively
Managing appointments and daily workflow efficiently
Accurate data entry and record keeping
Double-checking schedules, names, and contact information
Maintaining a polished appearance and positive attitude
Respecting confidentiality and handling sensitive information discreetly
Quick thinking in unexpected situations (e.g., scheduling conflicts, visitor issues)
Finding solutions independently or directing problems to the right person
Collaborating with staff and departments to support office functions
Willingness to assist coworkers and adapt to the needs of the team
Adjusting to a fast-paced or changing work environment
Remaining calm and efficient under pressure
